General vs. Customized Agents

General Agents

General agents are ready-to-use virtual assistants configured with broad professional skillsets. These specialists, such as Rachel for research and Ava for legal review, are accessible to all users on standard subscription plans.

• Availability: Standard assistants are immediately active in your workspace sidebar, ready to collaborate with you live or process requests in the background.

• Capabilities: They perform common administrative tasks like summarizing files, searching the web, and drafting emails.

Customized Agents

Customized agents are bespoke digital workers built specifically to execute your company's proprietary workflows. These agents integrate deeply with your existing framework and IT architecture, interacting directly with your databases to handle complex operations seamlessly.

• Tailored Behavior: Their behavior, logic, and decision-making are precisely tailored to operate strictly according to the specific guidelines and operational rules integrated directly into the agent.

• Deployment: Custom agents work continuously behind the scenes or live alongside your team, designed in partnership with our engineering team to solve unique business challenges.

• Examples: Specialized models might automate your specific statutory health insurance inquiries or process damaged baggage claims according to airline-specific compensation policies.

Guidance

• General Agent Support: Ask Olivia to explain general agent capabilities, suggest the best standard specialist, or manage team settings.

• Customized Agent Support: Contact your dedicated account manager or reach out via 913 support channels for help with your customized corporate agents.